Some Reasons Why Your eSIM May Not Be Working

Is your eSIM not working on your device? There are several reasons why you might encounter errors when using an eSIM

• The user is in an area with weak network signal or outside the carrier’s coverage area.

• In some cases, users may move to special geographical locations such as mountains, deep forests, or remote seas, where mobile signal reception is unstable or intermittent due to the lack of carrier coverage.

This is a normal occurrence. Once you leave these geographical areas and enter more populated regions, your eSIM will function normally again.

Another reason could be that your phone’s operating system is outdated and no longer compatible. 

• This issue often occurs with iPhone models. Currently, to use eSIM on an iPhone, your device must be running iOS 12.1 beta or later.
• To resolve this, simply update your operating system to a higher version.

Your device may also be set to airplane mode, resulting in a loss of connection

• If the loss of connection is not due to being outside the coverage area or needing an OS update, check whether airplane mode is enabled on your phone.
• Many users forget to turn off this mode, which leads to losing connection with the carrier when using their device. In this case, just turn off airplane mode and you will be able to use your eSIM as usual.

How to Check if Your eSIM Is Active

To verify whether your eSIM is active, users should pay attention to the following factors:

• Ensure that there is at least one bar showing on the signal icon on your phone—this indicates network signal and carrier presence. If there is no signal, you may be outside the carrier’s coverage area. If your device is in airplane mode, turn off airplane mode.

• Next, go to “Settings” on your iPhone, select “Cellular Data,” click on the eSIM you have activated, and check if “Data Roaming” is enabled

If, after following these two steps, your eSIM still does not work, contact your provider for further consultation and specific troubleshooting.

Where to Buy a Reliable Travel eSIM?

To serve the needs of travel and overseas business, eSIM Global is one of the most reputable eSIM providers in Vietnam, offering a wide variety of plans and services tailored to each customer’s usage needs. eSIMdulich will change the way you travel and promises to bring you many new experiences, accompanying you on every step in every country you visit.

eSIM Travel is a revolution in travel connectivity—get connected instantly as soon as you land.